FAQs
SHIPPING & TRACKING
How much does shipping cost?
Shipping costs are fully covered by Gallery Twelve for all orders worldwide. Please note that while shipping is free, customers are responsible for any applicable duties and taxes imposed by customs authorities in their country of residence.
How long does shipping take?
Due to the custom nature of our printing process, shipping times typically range from 4 to 6 weeks. While we strive to deliver your order as swiftly as possible, this timeframe allows us to ensure the highest quality standards for each piece of art we produce.
Tracking Orders
Once your order has been processed and shipped, you will receive an email notification containing your tracking number. This tracking number can be used to monitor the status and delivery progress of your order.
International Shipping + Duties & Taxes
Gallery Twelve proudly offers international shipping to our customers worldwide. Please be aware that while we provide free shipping, any duties, taxes, or additional fees imposed by customs authorities in your country are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
RETURNS & EXCHANGES
Return policy and procedures
We want you to be completely satisfied with your art purchase. If for any reason you wish to return your artwork, please notify us within 7 days of receiving it. Our dedicated customer support team will guide you through the hassle-free return process, ensuring a smooth and stress-free experience.
Refund eligibility and timelines
Once we receive the returned artwork and inspect its condition, we will initiate the refund process. You'll be eligible for a full refund if the artwork is returned within the specified 30 days, in its original condition. Please allow 7-14 business days for the refund to be processed back to your original payment method.
Exchanges
If you wish to exchange your artwork for another piece from our collection, we're happy to accommodate your request. Simply reach out to our support team within 30 days of receiving your order, and they will assist you in selecting the new artwork. Any price differences will be handled accordingly, and we'll ensure a seamless exchange process.
BULK PRICING
Do you offer Bulk Pricing
We offer bulk pricing on large orders. Please email us info@gallerytwelve.co to see if you qualify for a discounted rate.
PAYMENT METHODS
Accepted payment methods
We offer a wide range of secure and convenient payment options to accommodate your preferences. You can make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we accept payments through trusted online payment platforms like PayPal and Apple Pay, ensuring a seamless checkout experience.
Security measures for online transactions
At Gallery Twelve, the security of your online transactions is of utmost importance to us. We employ industry-leading encryption and secure socket layer (SSL) technology to safeguard your sensitive financial information during the payment process. Rest assured, your data is protected, and you can shop with confidence knowing that your privacy and security are our top priorities.
CUSTOM ART
Do you make custom art?
We gladly offer a personalised touch to your art collection through our custom art service. Simply share your ideas and preferences with our talented artists, and we'll work closely with you to bring your vision to life, creating a unique masterpiece that perfectly complements your individual style and space.
What is you process and pricing for custom art?
Our commission process is designed to ensure a smooth and collaborative experience. Once we receive your custom artwork request, our team will provide you with a detailed proposal outlining the project scope, estimated timeline, and transparent pricing.
How long do custom orders take?
We understand that you're eager to have your custom artwork delivered promptly. Our dedicated team of artists commits to providing regular updates on the progress of your commissioned piece. While the timelines may vary depending on the complexity of the artwork, we strive to deliver the highest quality within the agreed-upon timeframe, ensuring that your custom creation exceeds your expectations.
SIZING
Inches vs Centimetres
Artwork Size
12 x 18in = 30.48 x 45.72cm
16 x 24in = 40.64 x 60.96cm
24 x 32in = 60.96 x 81.28cm
30 x 40in = 76.20 x 101.60cm
40 x 60in = 101.60 x 152.40cm
ARTWORK INFORMATION
Artwork sizing and dimensions
Each artwork in our collection comes with detailed sizing and dimension information, allowing you to make informed choices that best suit your living or display space. Whether you're looking for a statement piece or a subtle addition to your collection, we provide accurate measurements to help you visualise the artwork's presence in your environment.
Materials used in the artwork
We take pride in using only the finest materials in the creation of our artworks. From premium-grade canvas to archival-quality inks and pigments, each piece is crafted with meticulous attention to detail, ensuring its longevity and preserving the artist's original vision for generations to come.
Care and maintenance instructions
To ensure the longevity and beauty of your cherished artwork, we provide comprehensive care and maintenance instructions with each purchase. Following these guidelines will help protect your investment and ensure that the artwork retains its vibrancy and appeal over time.